MEDVi
A weight-loss programme with medication included in the price, which is disclosed only after an online assessment.
With medication
Not published
Membership only
None listed
Trustpilot
TrustScore 4.3 · 14,758 reviews
FDA and FTC actions
1
see safety checks
The FDA wrote to MEDVi, LLC in February 2026 over what it called false or misleading claims about compounded semaglutide and tirzepatide, including product labels carrying the MEDVi name although MEDVi does not compound the drugs; the letter is summarised in the safety checks below. MEDVi also publishes no price before intake — the homepage advertises "CLEAR PRICING" and then asks you to start an assessment — and refunds it later, narrowly.
An FDA or FTC action names MEDVi. Read the safety checks.
Worth knowing
- An FDA or FTC action names this provider. The safety checks below set out what it says.
- After cancellation, services continue through the end of the current billing cycle.Source · read September 14, 2026
- Full refund if disqualified by healthcare provider for medical reasons.Source · read September 14, 2026
- Cancellation can be requested at any time by contacting customer service or through the patient portal.Source · read September 15, 2026
Plans and prices
This provider publishes no price we can verify. The review below sets out what its site does — and does not — say about cost.
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Where it treats patients
We have not recorded which states MEDVi serves. It appears here, quoted from its own page and drawn on a map, once an editor has checked it.
Who pays for the medication
Can insurance pay for it?
No. You pay MEDVi directly for the medication.
“You understand that MEDVi-affiliated medical professional entities are not contracted healthcare providers with any health insurance plans (commercial, government, or otherwise, i.e., ”
Source · quoted September 15, 2026
Medicare, Medicaid and TRICARE
MEDVi does not say whether members of those plans may use it.
Compare who bills insurance, and who excludes Medicare and Medicaid
No price before the assessment
MEDVi's page carries the words "CLEAR PRICING" and a button that starts an assessment. It does not carry a number. Prescriptions are issued only after an online consultation with an independent licensed provider, and the cost of the programme appears somewhere after that.
That is a legitimate way to run a clinical service, and it is also the single most important thing to know before starting: you cannot compare MEDVi with anyone else on this site until you are already inside its intake. Medication is included in the programme cost, so whatever the figure is, it is not a membership fee with drugs billed on top.
The refund ladder
MEDVi's terms are unusually detailed about money, and each rung matters.
Cancel within the first 72 hours of your subscription term, having received no services, and you get a full refund. If the provider disqualifies you for a medical reason, you get a full refund. If you are billed monthly and cancel later, no refund is issued for the cancellation month or any month before it. If you are billed two or more months at a time, a refund covers only the months in which no medication shipped. Medical consultation fees are never refundable, and prescription products cannot be returned for reuse or resale.
Cancelling takes 72 hours' notice
A cancellation request must reach MEDVi at least 72 hours before the next billing date. Miss that window and the next cycle is charged. You can cancel at any time by contacting customer service or through the patient portal, and after cancelling you keep the service to the end of the cycle you have paid for.
The asterisk on "free"
The site advertises medication as free to end users, with an asterisk: "subject to insurance and copays eligibility to be determined at time of visit". That is a conditional claim resting on your insurance, and eligibility is assessed at the visit rather than beforehand. Read it as a possibility, not a price.
What it dispenses
MEDVi names Wegovy, which is FDA-approved for weight loss, and also discusses compounded medication with prospective users. Compounded drugs are not FDA-approved: the FDA does not review them for safety, effectiveness or quality before they are sold. It says it partners with multiple certified US pharmacies. As with Embody, the site notes that the claims and benefits it advertises rest on self-reported customer data.
The FDA warning letter
On 20 February 2026 the FDA wrote to MEDVi, LLC, alleging that its website made false or misleading claims about compounded semaglutide and tirzepatide. Two specifics stand out: product labels carrying the MEDVi name although MEDVi is not the compounder, and claims the agency said implied an approval that compounded drugs do not have.
A warning letter is the agency stating its case, not a court deciding it, and a company may have changed what it publishes since. It is on this page because a reader deciding where to buy medication deserves to know an agency has written to the seller about how it describes that medication.
Cancellation and refunds
How to cancel
Cancellation can be requested at any time by contacting customer service or through the patient portal.
“You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service (hello@medvi.org) and request a cancellation, or through the chat feature in your patient portal.”
Source · quoted September 15, 2026
Users can terminate the agreement at any time by discontinuing use of the platform.
“You may terminate the Terms at any time by discontinuing use of the Platform.”
Source · quoted September 15, 2026
Cancellation request must be received at least 72 hours before the next billing date.
“To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date.”
Source · quoted September 14, 2026
Refunds
Full refund if disqualified by healthcare provider for medical reasons.
“Please note if you are disqualified by our healthcare provider for a medical reason you will receive a full refund.”
Source · quoted September 14, 2026
No refund issued for monthly billing upon cancellation for the cancellation month or prior months.
“If your Subscription Service is charged monthly, YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS.”
Source · quoted September 14, 2026
For multi-month billing, refund issued only for months where no medication was shipped.
“If your Subscription Service is charged 2 or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.”
Source · quoted September 14, 2026
Full refund if you cancel within 72 hours of starting and haven't received any services.
“If your Subscription Service is cancelled by notifying patient support at hello@medvi.org within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.”
Source · quoted September 14, 2026
Medical consult fees are not refundable, and prescription products cannot be returned for reuse or resale.
“If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final.”
Source · quoted September 14, 2026
Automatic renewal
After cancellation, services continue through the end of the current billing cycle.
“After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle.”
Source · quoted September 14, 2026
If cancellation notice is not received 72 hours before billing date, subscription will be charged for the current cycle and cancellation takes effect the following cycle.
“If prior notice is not received in this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.”
Source · quoted September 14, 2026
Safety checks
FDA and FTC actions
FDA warning letter, February 20, 2026Open: allegations, not findings
The FDA wrote to MEDVi, LLC on 20 February 2026, alleging that its website made false or misleading claims about compounded semaglutide and tirzepatide, that product labels carried the MEDVi name although MEDVi does not compound the drugs, and that its claims implied an FDA approval compounded drugs do not have. A warning letter states what the agency alleges rather than a finding, and MEDVi may have responded since.
Read the FDA document
- Medication
- FDA-approved brand-name drugs and compounded versions. Compounded drugs are not FDA-approved: the FDA does not review them for safety, effectiveness or quality before they are sold.
- LegitScript
- Not checked
- Operator
- MEDVi, LLC
Customer reviews
TrustScore 4.3 out of 5 · 14,758 reviews on Trustpilot · checked September 15, 2026
The rating covers MEDVi’s whole service rather than GLP-1 treatment alone, and it says nothing about clinical results. Recent reviews about the treatment you are considering tell you more than the average.
Read MEDVi’s reviews on TrustpilotCoverage and care
- Brand medications
- Yes
- Compounded medications
- Yes
- Oral options
- not stated
- Video visit required
- not stated
Common questions
Further reading
Alternatives
Sources
- MEDVi — provider facts · checked September 21, 2026 · reviewed by an editor September 16, 2026
- https://home.medvi.org/cancellation-and-refund-policy
- https://home.medvi.org/terms-and-conditions
Every figure on this page was read from MEDVi’s own website on the date shown. We do not take prices from other comparison sites.