Hims & Hers
A large telehealth company selling weight-loss treatment on a membership, with medication billed on top, and the worst regulatory record of any provider we track.
With medication
Not published
Membership only
$149/mo
medication billed on top
Trustpilot
TrustScore 2.9 · 9,284 reviews
FDA and FTC actions
3
see safety checks
The $149/mo membership is charged on top of the medication, not instead of it — Hims states that membership "does not include or guarantee a prescription" and that medication is not available without it. Every medication figure on the site is a "from" price. GLP-1s are not available in all states, and Hims does not publish which.
3 FDA or FTC actions name Hims & Hers. Read the safety checks.
Worth knowing
- 3 FDA or FTC actions name this provider. The safety checks below set out what they say.
- The advertised $39 buys the first month only; Weight Loss Membership is $149 a month after that.Source · read September 21, 2026
- An active Hims Weight Loss Membership is required to access medication.Source · read September 18, 2026
- The Hims Weight Loss Membership automatically renews each month at $149 after the first month at $39.Source · read September 20, 2026
Plans and prices
Membership only — medication costs extra
These figures buy clinician access. The medication is billed separately and is not included, so they cannot be compared against the prices above.
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Where it treats patients
Hims & Hers treats patients in all 50 states. Its page does not say whether it covers Washington DC.
Source · read September 21, 2026
Who pays for the medication
Can insurance pay for it?
No. You pay Hims & Hers directly for the medication.
“Currently, we are unable to accept insurance due to specific requirements that must be met for reimbursement. However, we are delighted to offer our products at a substantially reduced cost, with discounts ranging from 50% to 80% off retail prices. This pricing structure allows our products to remain affordable and easily accessible to consumers. We are pleased to announce that our Weight Loss treatment options are now eligible for FSA and HSA reimbursement.”
Source · quoted September 20, 2026
Medicare, Medicaid and TRICARE
Hims & Hers does not say whether members of those plans may use it.
Compare who bills insurance, and who excludes Medicare and Medicaid
What you actually pay
Hims charges $149 a month for membership, with a first month at $39. Medication is billed on top of that, not included in it, so the membership figure is the floor of what you pay rather than the price of treatment.
That structure is not unusual. What makes it worth stating plainly here is that the advertised number is the smallest one you will see.
Three regulators have written about this company
No other provider we track carries this much on record, and all of it is recent.
In September 2025 the FDA wrote twice to Hims & Hers Health, Inc. — once about the Hims brand and once about Hers — alleging the unlawful sale of unapproved and misbranded drugs to US consumers over the internet.
In July 2026 the FTC, with several states, filed a complaint in federal court. It alleges that the company shared consumers' sensitive health information with Meta, Snap and other third parties while promising to protect it; that it enrolled people in recurring subscriptions without genuine provider consultations; and that it made cancelling deliberately difficult through hidden buttons and multi-step processes.
A warning letter is an agency stating its case and a complaint contains allegations that have not been proved in court. Both are on the safety-checks section of this page with links to the documents, so you can read them rather than take our summary for it.
What its customers say
Hims & Hers holds a TrustScore of 2.9 out of 5 on Trustpilot, across more than nine thousand reviews. That is the lowest score of any provider on this site, and it rests on the largest number of reviews, which makes it harder to dismiss as a handful of bad days.
A score covers a whole company rather than its GLP-1 service, and says nothing about clinical results. Read recent reviews about the treatment you are considering.
Get the cancellation terms in writing before you subscribe
The FTC's complaint is partly about how hard this company makes cancelling. Before subscribing, ask for the cancellation process in writing, and ask what it says about the membership fee separately from the medication. The membership is the charge that recurs, and it does not guarantee a prescription.
Cancellation and refunds
Automatic renewal
The Hims Weight Loss Membership automatically renews each month at $149 after the first month at $39.
“An active Hims Weight Loss Membership is required ($39 for the first month, auto-renews at $149/month thereafter).”
Source · quoted September 20, 2026
The membership automatically renews each month after the first month.
“$39 for the first month, auto-renews at $149/month thereafter”
Source · quoted September 18, 2026
Prepaid commitments
An active Hims Weight Loss Membership is required to access medication.
“An active Hims Weight Loss Membership is required ($39 for the first month, auto-renews at $149/month thereafter). Membership is billed separately and does not include or guarantee a prescription. Medication is not available without a membership.”
Source · quoted September 18, 2026
Safety checks
FDA and FTC actions
FTC complaint, July 29, 2026Open: allegations, not findings
On 29 July 2026 the FTC and several states filed a complaint in federal court alleging that Hims & Hers shared consumers' sensitive health information with Meta, Snap and other third parties while promising to protect it, enrolled people in recurring subscriptions without genuine provider consultations, and made cancelling deliberately difficult. A complaint contains allegations that have not been proved in court.
Read the FTC documentFDA warning letter, September 9, 2025Open: allegations, not findings
The FDA wrote to Hims & Hers Health, Inc. on 9 September 2025 about its Hers brand, alleging the unlawful sale of unapproved and misbranded drugs to US consumers over the internet. A warning letter sets out what the agency alleges; it is not a court finding.
Read the FDA documentFDA warning letter, September 9, 2025Open: allegations, not findings
The FDA wrote to Hims & Hers Health, Inc. on 9 September 2025 about its Hims brand, alleging the unlawful sale of unapproved and misbranded drugs to US consumers over the internet. A warning letter sets out what the agency alleges; it is not a court finding.
Read the FDA document
- Medication
- FDA-approved brand-name drugs only.
- LegitScript
- Not checked
- Where it's available
Hims & Hers is available in all 50 states, though specific treatments may be limited to certain states. Source, September 20, 2026
Hims & Hers is available in all 50 states. Source, September 20, 2026
- Operator
- Hims & Hers Health, Inc.
Customer reviews
TrustScore 2.9 out of 5 · 9,284 reviews on Trustpilot · checked September 15, 2026
The rating covers Hims & Hers’s whole service rather than GLP-1 treatment alone, and it says nothing about clinical results. Recent reviews about the treatment you are considering tell you more than the average.
Read Hims & Hers’s reviews on TrustpilotCoverage and care
- Brand medications
- Yes
- Compounded medications
- No
- Oral options
- Yes
- Video visit required
- not stated
Common questions
Further reading
Alternatives
Sources
- Hims & Hers — provider facts · checked July 30, 2026 · reviewed by an editor September 16, 2026
- https://www.hims.com/weight-loss/membership
- https://www.hims.com/weight-loss
- https://support.hims.com/hc/en-us/articles/9586237484571-Where-is-Hims-Hers-available
- https://support.hims.com/hc/en-us/articles/115002362311-Do-you-accept-insurance
Every figure on this page was read from Hims & Hers’s own website on the date shown. We do not take prices from other comparison sites.